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Sign in to searchDigital Grievance Redressal System (DGRS)
The Digital Grievance Redressal System (DGRS) launched by the Government of Karnataka represents a pioneering step in regulating the gig economy and strengthening worker rights through digital governance. Built on the legal framework of the Karnataka Platform-Based Gig Workers (Social Security and Welfare) Act, 2025, the system operates via the Integrated Public Grievance Redressal System (IPGRS) portal, also known as Janaspandana.
The platform enables gig workers to file complaints related to payments, working conditions, and disputes with aggregators such as ride-hailing or food delivery companies. A key feature is automated routing, where complaints are forwarded to the Internal Dispute Resolution Committee (IDRC) of the concerned aggregator, with a 14-day resolution timeline. If unresolved, cases escalate to the state-level Gig Workers Welfare Board. Real-time tracking enhances transparency and accountability.
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Explore Karnataka's Digital Grievance Redressal System for gig workers. Learn how DGRS addresses platform economy gaps through algorithmic transparency and worker rights protection.
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